Testimonials - Air Conditioning

To sing the praises of Eastline and your services in particular is to understate the incredibly professional, absolutely flawless experience with the installation (and quick repair) of my Mr. Slim unit. That unit, by the way, is humming along making my house and me very calm, cool and happy.

From the first phone call to you to your response when there was a malfunction in the unit itself, having nothing to do with the installation of the equipment, was outstanding. I am used to connecting with contractors who never show up when they say they will, never show up, or figure that whatever is wrong has nothing to do with their work or machinery but more to do with my imagination.

When the unit was only blowing air instead of cool air, you walked me through very easy potential fixes and when those didn't work, had a technician on the premises immediately.

And here was the most incredible customer experience I've ever experienced. That technician came to the house without my presence as I trusted you and Eastline fully. The windows were open because the air conditioner wasn't working. When we spoke and you told me that the unit was now fixed and operating, I was at work and was not scheduled to come home for several hours. My immediate thought was it was terrific that the air conditioner was working but that all that cool air was going out my windows.

Not to worry, you said. The technician had closed all of the windows and when I returned late that evening, everything was purring, and cool.

You and Eastline are a class and classy act and I will sing your praises to all I meet.

Leslie, Newtonville MA
August 2, 2009

I just want to let you know how happy I am with my new Mr. Slim unit! My living room has never been cooler and it's so nice not to hear the constant rattling of my old window air conditioner. My sincere thanks to all at Eastline for a job well done!

Bonnie, Easton MA
August 3, 2009

We would like to thank you and your excellent installation team for a job well done. The work was done in a professional manner, was of high quality, and was done in a timely manner. Now that the hot weather has arrived we have been able to enjoy the Mitsubishi "Mr. Slim" units and we have to say they live up to everything we heard about them. The units, both inside and outside, are extremely quiet and take very little time to cool the area and keep it at a comfortable level. We are very happy with these units and look forward to many years of enjoyment with them.

Thanks again.
Best regards,

Ken and Chris, Walpole MA
July 29, 2009

My experience with the purchase of the Mr. Slim air conditioning unit from Eastline, Inc could not have been better. I just want to thank you again for a job well done. We absolutely love our Mr. Slim. As promised, it is so quiet and works perfectly. It is so nice to not have those ugly window units and all that noise.

I was very impressed with the professional way you handled everything from beginning to end. From the start; (1) you came on time and thoroughly inspected the house to figure out the best way to handle the project; (2) you then took the time to explain to me how it would work; (3) you coordinated the electrician for us (one less thing for us to deal with); (4) your installation folks did a great job (very neat and made sure they cleaned up after they were done); (5) John, one of the installers explained exactly how to use the unit; (6) Bill called post-installation to make sure everything went smoothly and that we were happy with the product; and (7) Bill sent us in a very organized fashion all the paperwork necessary for the rebate and tax credit.

I would recommend Eastline to anyone. Thank you very much for your professionalism and for improving our quality of life with this excellent product.

Sincerely,
Barbara, Walpole
July 22, 2009

I am very pleased with my Mr. Slim air conditioner. It is so quiet, cools my living room beautifully and looks great. The whole process, from sales to installation was friendly, professional and smooth. Thank you Eastline!

Lillian, Raynham MA
July 14, 2009